SaaS implementations can play out in so many different ways, and Contract Lifecycle Management (CLM) is no different. There are many ways an implementation can stall out – or even fail – but it’s safe to say that there are definitely common factors among the most successful ones I’ve seen throughout my career in customer success.
Here at Ironclad, we’re proud that so many of our customers implement fast and boast a 100% adoption rate – something we believe is a testament to both our product and our onboarding process. But how does that happen? And more importantly, how can you ensure that you have a smooth, successful implementation of your shiny new SaaS tool?
There are five key things we tell new Ironclad customers to focus on as they begin their digital contracting and CLM implementations. Here they are. 1) A clear vision of success
Every company has a different objective for their CLM implementation – whether it’s amping up deal speed to bring in revenue faster, digitizing processes to improve collaboration and contract visibility, or standardizing contract language to reduce corporate risk. Whatever your goal is, it’s imperative to lay out your goals and have a clear vision of success before you even begin.